How to Solve Outlook 2013 Crashes When Sending Emails Issue

For the purpose to manage contacts, emails, appointments, mails, tasks, etc Outlook application is preferred by millions of people all around the globe. It helps users to remain in contact with their clients, friend, family and other peoples. It is widely used for both professional and individual users. However, at times it happens Outlook 2013 crashes when sending receiving emails. Each time user tries to send/receive emails Outlook crashes and pop ups annoying error messages. Most of the time user encounter with “Microsoft Outlook has stopped working” error on Windows system.

There are several causes that are responsible for such issue such as damaged of Outlook profile, using POP3 email account that default location for the account references a non existing folder, Virus scanner integration, changes in emails send/receive settings, corrupted or damaged PST file and many others. The below given solution can help you to get rid out of the problem easily and without any hassle.

When you review the crash details of Outlook 2013, you will see the information that gives you some idea about the error:

Application Name: Outlook.exe

Application Version: 14.0.4760.1000

Module Name: Olmapi332.dll

Module Version: 14.0.4760.1000

Offset: 0x000c4fb

The cause for this problem is the use of POP3 email account whose default delivery location account references to a nonexistent folder. In order to get rid out of this issue all you need to update your POP3 email account to reference valid folder. To continue this process, you have to follow the given steps:

Step 1: First of all Exit from Outlook if running.

Step 2: Go to the Mail control panel and click on Show Profiles

Step 3: Now from the Mail dialog box, select Outlook profile that has POP3 account and click on Properties.

Step 4: Now on the Mail Setup dialog box, click on E-mail accounts.

Step 5: Next, Select POP3 account in E-mail Accounts section of Account settings dialog box and then click on Change Folder.

Step 6: Next, In new E-mail delivery location dialog box, opt the folder where you want to deliver new email messages and Click on OK button. 

Step 7: Click on Close two times and then click on OK button

Step 8: Finally, Start Outlook 

With the help of given guidelines you will be able to solve “Outlook 2013 Crashes When Sending Emails” issues. In case if the problem still persists then it might be due to damaged Outlook profile. For this, you need to create a new Outlook profile and can work smoothly with your application. If you are still facing the same situation then the most probability is of the corruption or oversized of PST files. The increase in size of PST Files causes lots of problems for Outlook users. To get rid out of this entire problem you need to opt for automatic Outlook PST repair tool. It is a powerful application that efficiently repairs and restores corrupted or damaged PST files. It work with all Outlook versions and capable to repair PST files corrupted due to any of the cause. 

User Guide to Restore Corrupted and Damaged PST Files

Step 1: At fist, download and install Stellar Outlook PST repair tool. Now, select the PST file that you need to repair.

Step 2: After selecting PST file, click on Start button for further process

Step 3: In this step, you will be able to preview of list of recoverable mail folders. You need to select for the files you want to repair.

Step 4: After that you need to click on “Save Recovered File” button and destination where you want to restore recoverable files. 

Step 5: In final Step, pop up box on display screen will tell you about the location of recovered items.